Question 1

How long does setup take?

Accepted Answer

With our done-for-you setup, you can be up and running in less than 24 hours. Your 1-on-1 kickoff call takes about 45 minutes, and our team handles every technical detail for you — no coding, no configuration, no headaches.

Question 2

Do I need technical skills?

Accepted Answer

Not at all. We handle all the technical setup for you, and the platform is designed to be incredibly easy to use from your phone or computer. If you can send a text message, you can run Vantaro.

Question 3

Can I keep my current website?

Accepted Answer

Yes! While we offer a professional website as part of the package, you can easily integrate our AI chat widget and automations into your existing site. A single line of code is all it takes.

Question 4

What does the onboarding process look like?

Accepted Answer

After you start your trial, you'll get a kickoff call with our team. We configure your CRM, connect your calendar, train the AI on your services and pricing, set up your review automation, and launch your chat widget — all within 24 hours. You just tell us about your business; we do the rest.

Question 5

Can AI really book appointments?

Accepted Answer

Yes. Our conversational AI is trained on your specific services, pricing, and availability. It can answer questions and book appointments directly into your calendar without human intervention — by web chat, SMS, WhatsApp, or phone call.

Question 6

What happens when I miss a call?

Accepted Answer

The moment a call goes unanswered, Vantaro instantly sends the caller a personalized text message so they know you received their inquiry and can still book. Most missed calls become booked appointments instead of lost revenue.

Question 7

How does the AI virtual receptionist work?

Accepted Answer

Our AI answers your business phone line 24/7, greets callers by name, answers questions about your services and hours, books appointments directly into your calendar, and routes urgent calls to the right person — all in a natural, human-sounding voice.

Question 8

Does the review automation ask every customer?

Accepted Answer

Yes. Every customer is asked for a review automatically — we never filter by expected sentiment or promise a specific rating outcome. The service simply ensures no happy customer is ever missed.

Question 9

Is there a contract?

Accepted Answer

No. Our monthly plan is month-to-month, and you can cancel anytime. We also offer an annual plan that gives you two months free — pay for 10 months, get 12.

Question 10

What's the difference between the plans?

Accepted Answer

Standard gives you a professional website, scheduling, CRM, and review automation. Professional adds the full AI suite — virtual receptionist, chat widget, voice AI, WhatsApp, unified inbox, and marketing. Premium adds multi-location management, custom AI voice, a dedicated success manager, and managed ads. Platinum is a fully managed growth engine with daily ad management and 24×7 priority support.

Question 11

Are AI usage costs included?

Accepted Answer

On Professional, AI token usage is pay-per-use and billed separately at cost — the subscription covers the platform, not your AI consumption. Premium includes generous monthly AI limits with cost visibility. Platinum includes unlimited AI usage with no caps on voice, text, or social media automations.

Question 12

Does the ad management fee include my ad spend?

Accepted Answer

No. Ad management fees cover our team's work only — content posting, performance monitoring, optimization, and lead response. Your ad spend itself is billed directly to you by Meta (Facebook/Instagram). We never mark up or absorb your ad budget into our fee.

Question 13

Do you charge setup or onboarding fees?

Accepted Answer

For a limited time, we're waiving all setup and onboarding fees (normally $499 per account). You get the full done-for-you onboarding at no extra cost when you start your free trial.

Question 14

Is my business data secure?

Accepted Answer

Absolutely. We use industry-standard encryption in transit and at rest, restrict access on a need-to-know basis, and never sell your data. You own your data at all times and can export or delete it on request. See our Privacy Policy for full details.

Question 15

Who owns the leads and customer data I collect?

Accepted Answer

You do — 100%. Every lead, contact, conversation, and appointment you generate through Vantaro belongs to your business. If you ever leave, you can export all of your data and take it with you.

Everything you need to know about Vantaro

Getting Started

AI & Automation

Pricing & Plans

Data & Security

Ready to put your business on autopilot?