The guest asking about the door code at 11 PM is not going to wait until morning.
We answer, day or night, in the voice you would use — and we push the review request the morning after checkout, when the trip still feels good.
- Live in 7 days
- Month-to-month
- Limited spots per area
Three things every property operator deals with.
What Superhost actually requires
Respond to 90% of new messages and requests inside a day, hold 4.8 stars, keep cancellations under 1%. Assessed quarterly. Your response time is not customer service, it is placement.
of travel callers reach a human
The best answer rate of any industry measured — which means your competition is already good at this. Being the one who does not pick up is expensive here.
US hotel occupancy in 2025
The first full-year decline since 2020, on flat rate. Every direct booking you capture instead of paying commission on matters more this year than last.
What we set up for Hotels, B&Bs, short-term rentals & tour operators.
Guest messaging that never sleeps
Check-in questions, door codes for verified bookings, wifi, parking, late checkout, the restaurant recommendation. In your voice, at 11 PM.
Direct-booking enquiries answered first
The enquiry that comes to you rather than through a platform is worth the most and gets answered the slowest. Not any more.
Post-stay review requests, timed
Hours after checkout, while the trip is still the most recent thing that happened to them.
Pre-arrival sequences
Directions, parking, the gate code, what time the kitchen closes. Fewer questions on the night, fewer one-star surprises.
Past-guest campaigns for direct rebooking
The guest who already stayed is the only one you can reach without paying a platform for the privilege.
Turnover and cleaning coordination
Same-day checkout-to-checkin messaging so the cleaner, the guest and you are working from the same clock.
A guardrail we put in writing. Two hard rules we build to. The AI quotes the total price including every mandatory fee it can calculate — the FTC fee rule that took effect in May 2025 covers verbal quotes on hotels and short-term rentals, and "$189 a night" followed by a surprise cleaning fee is a violation. And it never gives a door code for a booking it cannot verify.
What property operators usually stop paying for.
- Answering service
- Guest messaging tool
- Review platform
- Direct-booking email
- Channel-manager add-ons
$397 a month on Growth.
One recovered direct booking a month covers it at a $160 average rate. A night manager is $3,000 a month and sleeps.
- Everything in Launch
- AI across SMS, web chat, Facebook, Instagram and WhatsApp
- Email and SMS campaigns
- Database reactivation campaigns
- Review AI — asks, monitors, and drafts replies
- Pipelines, forms, invoicing and payments
One-time setup fee of $497–$1,500. Quoted before you pay anything. It covers training the AI on your business, connecting your number and calendar, carrier registration for texting, and training your staff.
Hear what your property phone sounds like at 8 PM.
We call your business when nobody is there and record what happens. Then you hear the same call handled properly. Fifteen minutes, and the recording is yours either way.
Built in America, for American businesses.