Terms of Service
Month-to-month, you own your data, and we are not liable for your business outcomes. The rest is detail.
Last updated August 12, 2026
1. Who these terms are between
These terms govern your use of the Vantaro platform and services provided by VantaroAI. By using the service you agree to them.
2. What we provide
Software and setup services for automated phone answering, messaging, appointment booking, reminders, reputation management, and related workflows, configured for your business and operated under your business's name.
3. Fees, billing, and term
- A one-time setup fee of $497–$1500, quoted in writing before you pay it.
- A monthly subscription for your chosen plan, billed in advance. Annual billing is available and includes 2 months free.
- Usage above your plan's included allowance (text messages, emails, AI voice minutes) bills at our published rates and appears itemized on your next invoice.
- Subscriptions are month-to-month after setup. Either party may cancel with 30 days written notice. Annual plans run to the end of the paid term.
- Setup fees are not refundable once setup work has begun.
4. Your data and your phone number
You own your contacts, conversations, call recordings, transcripts, and appointment data. You keep your phone number — if we ported it, we will port it back on request. On cancellation we provide an export in a standard format and delete your data on request, subject to records we must keep for tax and billing.
5. Your responsibilities
- Give us accurate information about your business so the AI answers correctly, and tell us when it changes.
- Only upload contacts you are legally permitted to contact. You are responsible for the lawfulness of your own contact lists.
- Comply with applicable messaging and calling law, including consent requirements, and with the carrier registration process we run on your behalf.
- Do not use the service for anything unlawful, deceptive, or in a category that carriers prohibit.
6. Messaging compliance
We register your business with mobile carriers before campaign messaging goes out and we build consent capture into the forms we deploy for you. We do not send marketing messages to contacts who have not consented, and we honor opt-outs automatically. See our SMS Terms.
7. Availability
We depend on third-party telecommunications and cloud infrastructure. We aim for continuous availability but we do not guarantee uninterrupted service, and we are not liable for outages caused by providers outside our control. If an outage is our fault and material, tell us and we will credit you.
8. No guarantee of results
Estimates on this site, including the Business Advantage Calculator, are illustrations built from published data and from figures you enter. They are not projections, promises, or guarantees of revenue, bookings, or savings. Results vary by business, market, and call volume.
9. Not professional advice
We provide software and setup services. Nothing we provide is medical, legal, financial, or tax advice, and the AI is not authorized to give any.
10. Limitation of liability
To the maximum extent permitted by law, our total liability for any claim arising out of the service is limited to the fees you paid us in the twelve months before the claim. We are not liable for indirect, incidental, or consequential damages, including lost profits or lost business opportunities.
11. Confidentiality
We keep your business information confidential and use it only to provide and improve the service to you. We will not use your customer lists for our own marketing.
12. Changes to these terms
We may update these terms. Material changes get 30 days notice by email to active clients, and continued use after that constitutes acceptance.
13. Governing law
These terms are governed by the laws of the State of Florida, and any dispute will be brought in the state or federal courts of Florida.